Q. What are your costume prices?
A. Please email us to get an official quote on your project.
Q: What is a quote?
A: A quote, or price quote, is an advance statement of the cost of your proposed project. It is informational, and does not imply any commitment on the part of GentleFur Studio, or the customer. While the price quote is not an order agreement in itself, you MUST have a quote from us before you can place an order.
Q: When do I ask for a quote?
A: Ask for a quote any time that quotes are open. Quotes are usually open, but we may close if we are on a trip or otherwise occupied. Quotes also close starting one week before commissions open. If quotes (or other correspondence) are closed, the auto-reply email will state this.
Quotes are valid for 6 months from the original date given. If your quote is more than 6 months old, you will need to get a new quote.
Q: How do I ask for a quote?
A: Send us an email with a description of your costume idea (plus concept art or photo references if applicable), the features you entered in the calculator, and the price you received (click the ‘Email Summary’ button).
If your idea is something to which the calculator tool does not apply, then simply email us with a description of your project and its requirements, plus concept art if needed.
Q: The price looks good and I want to order. When do I send money/When do you start/Can we proceed immediately?
A: Please do not send any money unless we bill you. The quote is a non-committal statement – in giving you a price, we have not agreed to start work on your project, and you should not assume that an order has been placed. We take work in scheduled production batches, and new projects are accepted on an application basis. Because of demand, we typically only accept requests for new orders for one 24-hour period, on a pre-announced date (aka “Commission Opening Day”). Please watch the front page of the website, our Twitter, or our Tumblr; or sign up for our mailing list for commission opening day announcements. And you should also read out Fursuit commission contract to make sure you are ok with all the terms. Once you pay you will be considered to agree all the terms and are willing to proceed.
Q: What do you mean by not allowed for commercial purposes?
A: Commercial projects are separately charged and build based on different method. It’s price also includes other copyright-related rights transfer which is not needed for personal projects. Disallowing personal projects to perform as commercial projects will ensure our product are not been used in a wrong way and will not create any negative impression on GentleFur Studio.
Q: How do I know if it’s a commercial purpose use?
Generally you should not worry about it. Personal use includes the following: Attend on furrycon, accept media interview(newspaper, Tv or journal are all ok), attend competition of any kind(American talent, American ninja etc.), attend non-profitable organization performance and get paid(It’s usually for charity purposes, like Redcross etc.), become a youtuber and earn money from it are all count as personal use. you are attending all those activities as yourself and are not representing any other or restricted by a contract, earn money from these activities are totally fine and are not count as commercial purpose.
And commercial purpose normally includes commercial advertisement(All count), paid stage performance(performance on a for-profit event), starring in a TV show or a movie(All count) and mascot of all kind(This is very strict, ASK US!). These are all counted as commercial purpose use and you are bind under a contract.
Generally, a commercial project will require a lot of contract work and lots of legal documents to be signed, feel free to ask us if you have a hard time to tell the difference.
Q: How does commission opening day work?
A: Once we open emails for commission applications, there is a 24-hour window during which you can submit your request. Submit your project application/request at any time within this window. We pick projects for the production batch from the pool of requests once the request time has ended.
We often receive a very large pool of requests, and not everyone who is interested will get a spot.
Q: What can I do to maximize my chances of getting a slot?
A: We give a lot of priority to commercial and film ventures. Equal priority is given to all personal commission customer.
Furthermore, we want to form friendly, professional business relationships with our clients, and since production takes at least a few months, we know that we will be working with every client for a long time. It is important to maintain friendly professionalism with us, as we would not work with a client who has presented themselves in a demanding, pushy, or otherwise rude manner.
Q: How do I place an order/get in the production batch?
A: On the day we open for orders, send a request for a commission slot via email to Info (at) clockworkcreature.com while the 24-hour commission window is open. In your message, be sure to include a description of the project you are intending to commission, and the price you were quoted. You need to have a valid quote already in order to apply!
Be ready with your 30% down payment, and let us know what method you’d like to use to pay (Paypal, check, money order, and credit card are all accepted). If your commission request is accepted, we will inform you via email, and send you an invoice for the down payment. Send your payment within 48 hours.
Q: When do I send payment, and how much do I send?
A: On the day we open for orders, you will need to be ready to send no less than 30%. If you want to pay higher than 30%, that is absolutely fine, but make sure to let us know how much you want to send so that we can bill you properly.
Orders under $100USD must be paid in full.
Do not send any payments until we confirm that your project is accepted and send you an invoice. Sending payment early will result in an immediate refund (minus Paypal fees), and will lose you the opportunity to get into the production batch at all. Once you receive an invoice, please pay the entire invoice amount within 24 hours.
Q: What sort of payment do you accept?
A: For US customers, we accept Paypal, credit card (via Paypal), personal check, and money order. International payments can be sent via PayPal, bank card (via PayPal), and International Money Order (personal cheque and standard money order are not accepted).
Q: What payment plans are available?
A: We require a minimum 30% deposit. After that, payments can be made in increments of the greater of 10% or $100 per month. Payments in higher amounts are also welcome. US customers can also get financing through Paypal: PayPal Credit
Q: I’ve made my down payment; when do I make my next installment?
A: We will send you an invoice on a fixed date every month. we will bill you in increments by default. If you intend to pay more, just let us know so that we bill you correctly.
Q: How do I know whether you’ve opened for commissions?
A: Look for the Commission Opening Day announcement. It will specify a date and time in US Eastern Standard time (-5 GMT). Commission request emails open at that time, whether an additional announcement is made or not.
We also try to put a count-down timer on the front page of the website, which very clearly indicates when we start taking requests.